Refund Policy
At VikiBun, customer satisfaction is our priority. We want every customer to have a positive experience with our products.
If you are not completely satisfied with your purchase, please contact us and we will do our best to assist you.
1. Return Eligibility
We accept returns under the following conditions:
- Return requests must be submitted within 60 days of receiving your order.
- Products must be unused, unworn, and in their original condition.
- Products must include original packaging and any included accessories.
To start a return, please contact us at:
Email: Wenhuizhang2199@gmail.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos or videos of the product (if applicable)
2. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including:
- Personal care products that have been opened or used
- Items without original packaging
- Products damaged due to misuse or improper handling
- Gift cards or promotional items
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within:
7 days of delivery
Please provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
After reviewing your request, we will provide an appropriate solution, which may include:
- Replacement
- Store credit
- Refund
4. Refund Process
Once your return request is approved and the item has been received and inspected, we will process your refund.
Approved refunds will be issued to the original payment method.
Please allow:
5–10 business days
for the refund to appear in your account, depending on your payment provider.
5. Return Shipping
Customers are responsible for return shipping costs unless:
- The item received was incorrect
- The product arrived damaged
- The product has a confirmed quality issue
We recommend using a trackable shipping service when returning items.
VikiBun is not responsible for items lost during return shipping.
6. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they enter the shipping process.
Once an order has been shipped, it cannot be canceled and must follow our return process.
7. Exchanges
At this time, we do not offer direct exchanges.
If you need a different item, size, or variation, please return the original item according to this policy and place a new order.
8. Refund Exceptions
Refund requests may be declined if:
- The return period has expired
- The product has been used or damaged by the customer
- Required return information is not provided
- The item does not meet return conditions
9. International Orders
For international customers:
- Delivery times may vary due to customs and local shipping conditions.
- Import duties, taxes, or customs fees are the responsibility of the customer.
- Shipping delays caused by customs or local carriers are not eligible for refunds.
10. Contact Us
If you have any questions about our Refund Policy, please contact us: